Privacy Policy

Effective Date: 26 May 2026

Literacy Education Solutions (“we”, “our”, or “us”) is committed to protecting your privacy and handling personal information in a transparent and responsible manner.
This Privacy Policy explains how Literacy Education Solutions collects, uses, stores and protects your personal information when you access our website, purchase courses or subscriptions, or engage with our professional learning services.

1. Business Information

Literacy Education Solutions
ABN: 18 516 012 857
New South Wales, Australia
Email: admin@literacyeducationsolutions.com.au

2. Information We Collect

We may collect personal information including:

  • Name
  • Email address
  • Billing information
  • School or organisation name
  • Account login details
  • Purchase and subscription history
  • Course progress and engagement data
  • Communication and support enquiries

We may also collect limited technical information such as:

  • IP address Browser type
  • Device information
  • Website usage analytics
  • Cookies and session data

3. How We Collect Information

We collect information when you:

  • Create an account
  • Purchase a course or subscription
  • Subscribe to communications
  • Contact us for support
  • Download course resources
  • Use our website and learning platform

Information may be collected directly from you or automatically through website technologies including cookies and analytics tools.

4. How We Use Your Information

We use personal information to:

  • Provide access to courses and resources
  • Process payments and subscriptions
  • Manage user accounts
  • Deliver professional learning services
  • Communicate important account or course information
  • Respond to support enquiries
  • Improve our website, services and learning experiences
  • Monitor platform security and prevent misuse
  • Meet legal and regulatory obligations

5. Payment Processing

Payments are securely processed through third-party providers:

We do not store full credit card or payment details on our servers.

6. Third-Party Services

We may use trusted third-party services to support the delivery of our platform, including:

  • Website hosting providers
  • Learning management systems
  • Email communication platforms
  • Analytics services
  • Secure video streaming providers including Bunny Stream

These providers may process limited personal information solely for the purpose of delivering services on our behalf.

7. Cookies and Analytics

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Remember user preferences
  • Monitor website performance
  • Analyse website traffic and engagement

You may disable cookies through your browser settings, though some website features may not function correctly.

8. Email Communications

We may send:

  • account notifications,
  • course updates,
  • subscription information,
  • and occasional professional learning communications.

You may unsubscribe from marketing communications at any time using the unsubscribe link provided in emails.

9. Data Security

We take reasonable steps to protect personal information from:

  • misuse,
  • interference,
  • loss,
  • unauthorised access,
  • modification,
  • or disclosure.

However, no online platform or electronic transmission can be guaranteed completely secure.

10. Access and Correction

You may request access to personal information we hold about you and request corrections if information is inaccurate or outdated.
Requests may be submitted to:
admin@literacyeducationsolutions.com.au

11. Sharing of Information

We do not sell personal information.
We may disclose information:

  • to trusted service providers assisting us in operating the platform,
  • where required by law,
  • or where necessary to protect our legal rights or platform security.

12. International Data Transfers

Some third-party service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure appropriate privacy protections are in place.

13. Children’s Privacy

Our services are intended for educators, schools and adult users. We do not knowingly collect personal information from children. Permission has been granted to publish de-identified work samples produced by students.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal or regulatory changes.
The most current version will always be published on our website.

15. Contact Us

If you have questions regarding this Privacy Policy or the handling of personal information, please contact:
Literacy Education Solutions
ABN: 18 516 012 857
Email: admin@literacyeducationsolutions.com.au